Conditions of sale apply to all orders made through the website.

In placing an order through the website, the client recognizes and accepts the general terms and conditions.

These conditions can be modified without warning. The applicable terms and conditions are those corresponding to the moment of purchase.



Arté sells primarily to individuals. We ask that legal entities, collectives, large accounts, etc, please contact us before ordering.



The necessary product details are described in the product sheets, in accordance with article L.111-1 of the French Consumer Code.



Products must be paid in full in order to be shipped. After the validation of an order, the client will receive an order summary by email.



Rates applicable to the order are displayed on the website, subject to the manufacture’s availability of the product.

When a product is in resupply, the rate used is the one displayed at the time of order.

Prices indicated on the site are in € and include all taxes except shipping costs. Shipping rates can change without warning.

For international orders, the client is responsible for tax and customs duty. ArtékaStore does not take responsibility for any damages resulting from shipping.



Payment is possible by credit card (Visa or Mastercard), by cheque, by bank transfer, Paypal.

In the case of payment by cheque or transfer, orders will only be validated upon reception of payment.

Payments must indicate an order number in order to be processed. Cheques are only accepted in Euros and from French bank accounts.

Bank account details for transfers must be provided at the time of order, and cheques must always indicate the order number.

For international bank transfers, the client is responsible for any banking fees.

Electronic payment by credit card is fully secure thanks SSL (Secure Socket Layer) protocol.

All bank account information will remain confidential.



Once an order has been confirmed and paid, the products in stock will be shipped as soon as possible, depending on the availability of the Arté

If a product is out of stock but still available from the manufacturer, please account for the necessary delay (generally 4/6 weeks, sometimes less, sometimes more...) .

If a product is out of stock and no longer available from the manufacturer, the client will be notified so that they may consider a suggested equivalent product or accept a credit.

If part of an order is out of stock, the order will be shipped in its entirety once all products are available at Arté

Products will be sent by post, by default, and with a tracking number, following the post’s terms and conditions.

Shipping costs are calculated according to the weight of the parcel (product + packaging) and its destination. The prices shown on the order include packaging and handling fees (5€, taxes not included). These fees may change without warning.

ArtékaStore is not responsible if the client does not pay the order’s importation duty and tax. Once an order has been shipped by post, Arté is not responsible for a package’s loss, theft, damage or destruction.

No shipping on saturdays, sundays + 01/01, 01/05, 08/05, 14/07, 15/08, 01/11, 25/12, lundi de Pâques, jeudi de l'Ascension, lundi de Pentecôte



If a product is no longer in stock at the moment of order, « out of stock » will be indicated on the order sheet, and the product will be restocked when it is deemed necessary. The order will be shipped as soon as the product is restocked in Arté, depending on delays from the manufacturer.



Following article L.121-20 of the French Consumer Code, clients have 14 days, from the delivery date, to return all unsuitable and unused products and to ask for a credit. The cost of return shipping is the responsibility of the client.



All information on our website is approximate. Even with careful attention to detail, it is possible that Arté has overlooked details and that mistakes may have occured. Arté cannot be held responsible for changes to product descriptions made by the manufactures.

The strings makers are responsible for their own products.

Arté can be in no case held responsible for clients’ misuse of products (incorrect choice of string diametre, strings not properly mounted, playing out of tune... ;- ))



The information gathered will be used for better operation of the the website.

. The recipient of the data is : sarl Artéka productions RCS Evry B 418404646 

. According to the Data Protection Act of January 6th, 1978, modified in 2004, the client has the right to access and correct data concerning him/her. To do so, the client should contact Artéka productions – 108, rue Roger Salengro – 91600 Savigny sur Orge - France.

. The client has the right to oppose, on compelling legitimate grounds, the processing of data relating to them.



A loyalty programm is offered to private customers.

10€ purchased = 1 point = 0.10€ discount.

The points can be converted into coupons usable on orders of a minimum amount of €10


Les informations recueillies seront enregistrées dans un fichier informatisé pour la bonne gestion de vos commandes.

Elles ne seront pas transmises à des tiers et seront conservées aussi longtemps que cela est nécessaire aux fins pour lesquelles nous les avons recueillies.

Elles sont toutefois accessibles aux prestataires de service auxquels nous faisons appel pour sous-traiter tout ou partie des traitements que nous effectuons avec vos données (hébergement de la Plateforme et des données, maintenance, envoi des emails de confirmation de commande, emailing, paiement sécurisé, etc.).

Les sous-traitants auxquels nous faisons appel présentent les garanties requises par la réglementation applicable en matière de protection des données à caractère personnel. Ils n’ont accès qu’aux seules données nécessaires à l'exécution de leurs prestations et ne sont pas autorisés à traiter vos données pour d’autres usages. Nous avons par ailleurs signé avec chacun d’entre eux des accords pour garantir la sécurité et l’intégrité de vos données et leur traitement dans le respect de la réglementation applicable

Vous pourrez les modifier sur votre compte ou demander à les supprimer par simple mèl.


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